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IATA urges cargo operators on service delivery

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Image result for IATA urges cargo operators on service deliveryThe International Air Transport Association (IATA) has advised air cargo stakeholders to accelerate the modernisation of their service process to enhance the delivery of quality service.

IATA Chief Executive Officer, Alexandre De Juniac, gave the advice at the World Cargo Symposium in Abu Dhabi.

He said after several years of non-growth, air cargo demand began to rise in the second half of last year.

Recall that in January, cargo performance showed a seven per cent growth in demand compared to the previous year.

Partnerships, he said are critical in driving industry transformation.

“Driving change—whether it is to modernise processes or unlock value through innovation—is challenging for a business where global standards are so vital.

“Air cargo is highly regulated–so governments must be on-board with change. We are a complex value chain, so building industry consensus is critical. To be successful we must work in strong partnerships,” he said.

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