Customer Service Week: FCT-IRS applauds taxpayers’ commitment to obligations

The Federal Capital Territory Internal Revenue Service (FCT-IRS) has recognised the commitment and perseverance of people, companies, and organizations who have continuously met their tax responsibilities in the Territory.

Mr. Haruna Abdullahi, Executive Chairman of the FCT-IRS, made this remark in a greeting to taxpayers on the occasion of the 2023 Customer Service Week, themed “Team Service TM.”

Abdullahi stated in a message signed by the Service’s Head of Corporate Communications, Mustapha Sumaila, that the special week is dedicated to recognizing taxpayers’ invaluable contributions and commitment to completing their civic responsibilities by paying their taxes diligently.

He said the FCT-IRS recognises that taxpayers are the lifeblood of its service, as the taxes paid by citizens are pivotal in providing essential services, infrastructural development, and sustaining the economic stability of the nation’s capital city.

“As part of our commitment to appreciating excellence, the FCT-IRS will soon recognise individuals and organisations for dedication to their tax obligation. This recognition aims to inspire and motivate others and we believe that highlighting their achievements will encourage a culture of compliance and responsible citizenship among our taxpayers.

“The Service appreciates the trust, cooperation and support of all taxpayers. We reaffirm our commitment to providing efficient, transparent, and citizen-centric services. Therefore, we encourage everyone to continue fulfilling their tax responsibilities as responsible and patriotic citizens. Together, we can build a prosperous future for our city.”

Furthermore, he adds that “to foster an environment of exceptional service delivery, the Service is committed to creating an enabling atmosphere for its staff members by providing the necessary support and infrastructure required.

“We understand that a motivated and empowered workforce is essential in delivering exceptional service to our taxpayers. Thus, by nurturing a supportive work environment, we will ensure that our dedicated team perform their duties with utmost professionalism. In line with this objective, we place great emphasis on staff training.

“The FCT-IRS is determined to equip our personnel with the necessary skills and knowledge to deliver services that meet global standards. Through comprehensive training programmes, we will continue to groom our workforce to match up to the evolving landscape of service delivery, ensuring that our taxpayers receive the best possible assistance with their tax matters.”